•CHECK
THE URL | username | password | make sure it's not mis-typed
•CHECK
NUMBERS these should be entered as numerals (words are evil)
•DID YOU
CUT AND PASTE this can sometimes introduce script or format errors.
A safer approach is to first paste into a text editor like TextPad or NotePad to
strip out any
background parameters leaving only the text. Now try copying and pasting the resulting 'clean'
text.
•RESET
YOUR SESSION ‘timing out’ is a standard security feature.
If there’s no activity for a certain amount of time the site will log you
out.
This helps in a public or shared environment so if you wander off, it aims to prevent
others
from doing evil to your account before you return. Log out if says you are still
logged in
and then clear your cache by going to > Tools (up top... browser menu) > delete
or clear history.
Refresh the page (F5 for Windows, cmd + r for Macs) and then give it another go.
•START
AGAIN click the 'home' link at the top of the page and start over
•BAD LINKS
if you followed a bad link, please click here to
tell us where you came from so we can fix it
•SYSTEM
ERRORS if it was one of these then it's been logged and we'll sort
it out