As part of our commitment to you, we have published below our privacy and security
policies. We use the information we collect about you to process orders and to provide
a more personalized experience. Please read on for more details and thank you for
putting your trust in us.
An important note about children
Children (persons under the age of 18 years) are not eligible to buy, sell or commission
artworks unsupervised, and we ask that children do not submit any personal information
to us. If you are under the age of 18 years, you should use these services only
in conjunction with and under the supervision of your parents or guardians.
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Collecting personal information about you
The kinds of personal information we hold
The only personal information we collect about you when you use our sites, is what
you tell us about yourself, and only information that is necessary for us to perform
our functions. The kinds of personal information we collect and hold will depend
upon your communications, and the services you request from us. However, it may
include:
•Information you give us when buying, selling
or commissioning artworks, and the
related secure online forms, newsletter subscription, articons and art-e-cards.
Generally, this information will include your name, e-mail, telephone number and
address. (Other personal or financial information as required.)
•You may also be required to provide us with
a User ID. Under some circumstances
we may require some additional necessary information, such as if you are registering
using an e-mail account at a free email service. We use your financial information,
including credit card information to verify your name, address, and other contact
information, as well as to provide you with relevant documentation when buying,
selling and commissioning.
•If you buy or sell on our sites, we collect
information about your buying and selling.
•Communications between us and you, or if other
users or third parties send us
correspondenceabout your activities or postings on our site, we may collect such
information into a file specific to you.
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Our use of cookies
When you visit our site, our server attaches small data files called "cookies" to
your computer's memory. Cookies are pieces of information that are stored on your
hard drive, not on our sites. "Session cookies," are automatically deleted at the
end of a session. "Persistent cookies", on the other hand, remain on your hard drive
for an extended period of time. These are set to store your password, so you don't
have to enter it more than once during a session, and to provide us with anonymous
information allowing us to target the interests of our users to enhance their experience
of the site. We do not link this information back to your identity or other information
that you have provided to us.
We do not store any information that identifies you inside cookies.
Most Web browsers are set to accept cookies. However, if you do not wish to receive
any cookies you may set your Web browser to refuse cookies, although in that case
certain features on the site, such as contests or surveys, will be limited.
Collection of anonymous information
As most websites do, we track usage patterns on our website on an anonymous aggregate
basis. Your identity cannot reasonably be ascertained from this information. Each
time you visit our sites a web server makes a record of your visit. Specifically,
it records the:
•Internet Provider
•Browser used
•Date and time of your visit
•Pages accessed and the documents downloaded
•Search items entered
•Referring URLs (universal locators)
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E-mails you receive from us
How we collect personal information from you
If you provide us or have provided us with your e-mail address for the requested
purpose of receiving updated artist information, our newsletter, or the documents
necessary for the professional and proper transacting of business, we may use an
"e-mail management system" to automate the management and dispatch of these e-mails.
The system operates by inserting tracking codes in the e-mails that we send to you.
The kind of personal information we collect about you
The tracking code allows us to collect personal information about you, such as whether
you received and opened an e-mail, and whether you clicked through to any links
to our website. This information that we collect about you will be stored by our
e-mail management system. The purpose for which we collect the information about
you The personal information that the e-mail management system collects about you
is used by us to:
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Using and disclosing your personal information
The purposes for which we collect and hold personal information and how we use
it.
We respect your privacy. Any personal information which we collect about you will
only be used and disclosed by us so that we can provide you with the services that
you have requested. In the unlikely event that you receive information that you
have not requested, please let us know and we will amend the situation accordingly.
We use personal information about you to resolve disputes, troubleshoot problems,
help ensure safe transactions on our sites, and to enforce our User Agreement. At
times, we may look across multiple users to identify problems or resolve disputes,
and in particular we may examine your information to identify users using multiple
User IDs or aliases. If you choose to list an item for sale on our sites, we use
your address and billing information for any subsequent transactions by you and
to provide associated support.
ArtSales.com.au will not share any personal information
about you with any other party.
However, apart from the unlikely event of a criminal breach of online security,
the following describes some of the ways that your personal information may be disclosed,
and by agreeing to the User Agreement and Privacy Policy you expressly agree that
your personal information may be disclosed by us for law enforcement or regulatory
purposes, including but not limited to, investigations of:
•fraud
•intellectual property infringements
•piracy or other activity that is illegal or
may expose ArtSales.com.au to legal liability.
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Accessing Your Personal Information
The following information submitted via online forms may be amended
•Your user ID and e-mail address. If you change
your user ID we keep track of your
old user ID(s) and your new user ID.
•Your registration information such as: name,
company, address, city, state,
post code, country, primary phone number, secondary phone number, fax number and
gender.
•Your password (if you have supplied such information).
•Your credit card number and expiration date,
and other financial information.
•Please promptly update your personal information
if it changes. We encourage
requests for access to all other personal information to be directed by e-mail to
the ArtSales.com.au
or by writing to the postal address below.
In most cases, you can gain access to personal information that we hold about you.
We will deal with all requests for access to personal information as quickly as
possible. Requests for a large amount of information, or information which is not
currently in use, may take longer. If we disagree with your view about the accuracy,
completeness or currency of a record of your personal information held by us, and
you ask us to associate with that record a statement that you have a contrary view,
we will take reasonable steps to do so.
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Security
ArtSales.com.au has security measures in place to protect the loss, misuse and alteration
of all information under our control:
All online transactions are handled using AES 128 bit SSL encryption. When you place
an order online, your personal information and credit card information are encrypted
(scrambled) using this technology before being sent over the Internet. This makes
it virtually impossible for your information to be stolen or intercepted while being
transferred through cyberspace (the Internet). When we receive your order, it is
kept encrypted until we are ready to process it.
For further security information, also see the section on
Protecting yourself in our Buyer's Guide.
When you proceed to the online checkout, your browser will automatically be switched
to the secure server. This can be verified by the "https" displayed in your browser's
address field as shown in the image below:
Third party merchant security
Apart from the security measures offered by ArtSales.com.au, an additional layer
of security is offered by third party merchants such as PayPal (whom we recommend
for this very reason) and credit card providers, most of whom now have real time
fraud prevention facilities. And of course, all credit card transactions deemed
unacceptable by the card holder (you) can simply be cancelled.
Independent support and assessment
Once ArtSales.com.au is properly established, for your further peace of mind, we
will be seeking accreditaion by the following independent consumer protection bodies:
•BBB Online
•TRUSTe
•VeriSign
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Notice of Change
ArtSales.com.au may change this Privacy and Security Statement from time to time
based on your comments and our need to accurately reflect our data collection and
disclosure practices. All changes to this policy are effective after we provide
you with at least thirty (30) days notice of the changes via your currently registered
e-mail address. We provide you with thirty (30) days notice to allow you the opportunity
to notify us if you do not agree to such changes.
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Contacting Us
If you would like more information about the way we manage personal information
that we hold about you, or are concerned that we may have breached your privacy
and wish to make a complaint e-mail us by clicking the link below
•E-mail:
•Mail:
"Privacy Officer" 40 Auburn Grove, Hawthorn East, Victoria 3123,
Australia.
•Fax:
+ 61 3 9882 9995